Rosie’s Place, a sanctuary for poor and homeless women, offers emergency and long-term assistance to women who have nowhere else to turn. Founded in 1974, Rosie’s Place welcomes each guest with respect and unconditional love. Rosie’s Place accepts no government funds and relies instead on committed volunteers and private supporters to accomplish its effective and innovative work.
Advocates provide key assistance to Rosie’s Place guests while supporting and validating their sense of self-worth and responsibility. Under the supervision of the Advocacy Management Team, Advocates provides one-to-one assistance, information, and referrals to appropriate resources, consistent with Rosie’s Place mission, philosophy, core values, and policies.
- Support guests by helping to meet their needs as individually identified by them. Encourage self-sufficiency, responsibility, and independence
- Provide assistance to guests to help meet housing, emergency shelter, transportation, food access and clothing needs. Work includes providing direct assistance and making referrals to partner organizations, community resources and government agencies.
- Provide information and referrals to guests for services offered on-site, by both Rosie’s Place programs and other allied partners
- Provide Advocacy services remotely via our call center, and in-person at our drop-in center
- Maintain an up-to-date understanding of community resources as well as current regulations and requirements for obtaining public benefits, housing and other services
- Assess and assist guests in prioritizing their needs and forming realistic action plans
- Maintain accurate guest records in Salesforce, a database to track guest support
- Ensure confidentiality when handling all aspects of guests’ information
- Maintain high level of knowledge about current guests
- Participate in weekly supervision, program meetings, and monthly staff meetings
- Intervene in guests’ crises and emergencies in a dignified and respectful manner
- Perform additional duties as assigned by the Director of Advocacy Services and Advocacy Management team
- Bilingual in Haitian/Creole, Mandarin, Cantonese, Portuguese, Spanish or Cape Verdean Creole strongly preferred
- Strong commitment to social justice and the mission of Rosie’s Place
- 2 years of experience in counseling, case management, or advocacy preferred
- Experience with crisis intervention with people who have experienced trauma, homelessness, mental health challenges, and/or substance use disorders
- Excellent problem-solving skills with the ability to exercise sound judgement and think quickly on your feet
- Strong interpersonal skills. Ability to work well and effectively communicate with other department employees.
- Strong customer service mindset with effective and diplomatic, yet supportive communication style
- Dependable, flexible and able to work effectively in a collaborative and busy department
- Proficient computer literacy, including the ability to quickly learn new systems and applications
We are a hands-on team and seek employees who are passionate about our work and service to our community. The Advocate is an exempt position and is expected to work onsite at Rosie’s Place during their work week and engage regularly with staff, guests and volunteers.
We continue to adapt to safety protocols related to COVID-19 as we understand them and all employees must follow our safety protocols. It is required that all Rosie’s Place staff members are fully vaccinated against COVID-19.
COMPENSATION AND BENEFITS
The starting salary range for this position is $42,000-$50,000, commensurate with experience.
Rosie’s Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.
Available schedules include Monday-Friday, 9am—5pm and Monday-Friday, 11am—7pm
HOW TO APPLY
To apply, please submit a resume and cover letter through the online portal.
Rosie’s Place is an affirmative action/equal opportunity employer and does not discriminate based on race, religion, sexual orientation or gender identity. Rosie’s Place strongly encourages people of color, people with disabilities and homeless/formerly homeless people to apply